Returns & FAQ

Cancellations

Product Orders Cancellation Policy

All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues. 

Damaged/Quality Issues


We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at info@thecrunchycatalogue.com

Refund Policy

30-Day Guarantee

We stand behind the quality of our products and want you to love them. If you aren't completely happy with your order, contact us within 30 days for a full refund. Your satisfaction is truly our priority.

PayPal: Any refunds processed will show up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show up in your bank account within 7 to 10 business days, depending on your bank.

Accepted Payment Methods


We accept payments via credit/debit cards, PayPal, Google Pay, and Apple Pay.

International Orders

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.


Product Info

Why don’t you sell sweaters or other traditional outerwear?

We are committed to a "no compromises" approach to your health. Currently, the vast majority of organic cotton sweaters and heavy fleece garments on the market are blends, typically containing at least 15% recycled polyester to provide "stretch" or reduce costs.

Because even a small percentage of synthetic fiber can leach chemicals and shed microplastics into your home and onto your skin, we have chosen not to stock these items until we can source pieces that are 100% natural and GOTS-certified. We believe it is better to offer a smaller collection of truly "clean" essentials than to compromise our standards for the sake of a larger inventory.

Why won’t you sell products made of polyester?

Polyester is essentially a petroleum-based plastic. While it is common in the fashion industry, we view it as a "plastic bag" worn against the body. There are three primary reasons we exclude it:

  • Skin Absorption: Your skin is your largest, most porous organ. Polyester often contains BPA and phthalates used during manufacturing. When you move and sweat, friction causes these endocrine-disrupting chemicals to leach out of the fabric and directly into your bloodstream.

  • Hormonal Health: Research suggests that the synthetic chemicals in polyester can mimic or interfere with natural hormones like estrogen and progesterone, which can impact everything from mood to long-term fertility.

  • Environmental Impact: Every time polyester is washed, it sheds thousands of microplastics. These fibers are too small for water treatment plants to catch, leading them into our oceans, our food chain, and ultimately back into our bodies.

Why is recycled polyester especially harmful?

Many brands use "recycled polyester" (rPET) as a sustainability badge, but from a health perspective, it can actually be more problematic than virgin plastic.

  • Structural Weakness: To turn a rigid plastic bottle into a soft yarn, the plastic must be shredded and melted at high heat. This process weakens the molecular bonds of the plastic, making the fibers brittle. As a result, recycled polyester sheds more microplastics—and specifically smaller nanoplastics—which are more easily absorbed by the body.

  • A "Toxic Cocktail": Plastic bottles were never designed to be worn against human skin. They often contain antimony (a heavy metal) and other flame retardants. When these are recycled into clothing, those chemicals remain in the fibers.

  • Greenwashing: Using recycled plastic in clothing doesn't solve the plastic crisis; it just delays it. Eventually, that garment will still end up in a landfill, but in the meantime, it has released millions of micro-particles into your home and your skin. We believe true sustainability starts with natural, biodegradable fibers that work with human biology, not against it.

Why do you only sell GOTS-certified organic cotton, not just 100% cotton?

"100% cotton" only tells you the type of fiber used, not how it was grown or treated. Conventional cotton is often called "the world's dirtiest crop" because it is grown and processed using a high volume of synthetic pesticides, fertilizers, and toxic dyes.

We only use GOTS-certified (Global Organic Textile Standard) organic cotton for three clear reasons:

  • Pesticide & Insecticide Residues: Conventional cotton uses more insecticides than almost any other crop in the world. While it only occupies about 2.5% of the world’s agricultural land, it accounts for roughly 16% of global insecticide use. These chemicals are designed to be toxic, and residues can remain in the fibers of a "100% cotton" shirt that sits against your skin.

  • Toxic Processing & Dyes: Standard cotton is frequently treated with harsh chemicals like formaldehyde (to prevent wrinkles) and heavy metal dyes. The GOTS certification is the only way to guarantee that no toxic chemicals were used at any stage—from the farm to the final stitch.

  • Skin Health & Absorption: Your skin is highly porous and absorbs what it touches. By choosing GOTS-certified organic cotton, we ensure your clothing is free from the synthetic neurotoxins and endocrine disruptors common in the conventional textile industry.

Essentially, we choose GOTS-certified cotton because it is grown through natural biological processes rather than synthetic chemical ones. This ensures the final product is as clean and safe for your body as possible.

Can we suggest ideas for new designs?

Absolutely! If there is something you want to see on our products, send us an email at info@thecrunchycatalogue.com